Privacy policy

Privacy Policy and Cookies

PRIVACY POLICY
Last Modified:16-02-23

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

 

This is the privacy notice of EQOM Novelties Ltd trading as “Nexus” In this policy, "we", "our", or "us" refer to EQOM Novelties Ltd trading as “Nexus”.

We are company number 14428608


Our registered office is EQOM Novelties Ltd, Elthorne Gate, 64 High Street, Pinner, HA5 5QA, United Kingdom

Introduction

-       This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

-       We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

-       We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

-       We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

-       Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

-       The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org

-       Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.

If the basis changes then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

-       Verify your identity for security purposes

-       Sell products to you

-       Provide you with our services

-       Provide you with suggestions and advice on products, services and how to obtain the most from using our website


We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us by emailing info@nexusrange.com. However, if you do so, you may not be able to use our website or our services further.

3. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

 

Specific uses of information you provide to us


4. Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

-       Posting a review on our website or via a partner site

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at info@nexusrange.com.

5. Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

6. Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise.

Our employees and contractors never have access to it, unless the payment is taken over the phone. In which case, your payment information is never retained.

At the point of payment, you are transferred to a secure page which is hosted by Global Iris.
 

7. Sending a message to our support team

When you contact us, whether by telephone, through social media, our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

 

8. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

9. Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website


10. Cookies

Cookies are small text files that are placed on your computer, smartphone and/or tablet by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

We use cookies in the following ways:

-       To track and measure how you use the website so we can make sure it meets your needs.

-       Remembering settings, so you don’t have to keep re-enter them whenever you visit a new page.

-       Remembering information, you’ve give (e.g. your postcode) so you don’t need to keep entering it.

-       To record whether you have seen specific messages and/or pop-ups we display on our website

-       To keep you signed in to our site

 

 

11. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.                     

Disclosure and sharing of your information

12. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

13. Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

14. Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

15. Data may be processed outside the European Union

Our websites are hosted in the United Kingdom.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly, data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in India.

We use the following safeguards with respect to data transferred outside the European Union:

-       The processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.

-       We are certified under an approved certification mechanism as provided for in the GDPR

-       Both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information


Access to your own information

16. Access to your personal information

 

-       At any time, you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

-       To obtain a copy of any information that is not provided on our website you may send us a request at info@nexusrange.com.

-       After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.


17. Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at info@nexusrange.com.

This may limit the service we can provide to you.

18. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

19. Use of site by children

 

-       We do not sell products or provide services for purchase by children, nor do we market to children.

-       If you are under 18, you may not use our website or services.

 

20. How you can complain

 

-       If you are not happy with our privacy policy or if have any complaint, then you should tell us by email. Our address is info@nexusrange.com.

-       If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

-       If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/


21. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

-       To provide you with the services you have requested;

-       To comply with other law, including for the period demanded by our tax authorities;

-       To support a claim or defence in court.

22. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

23. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any questions regarding our privacy policy, please contact us.

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: nexusrange.com


Cookie declaration last updated on 6/24/22 by Cookiebot:

Necessary (8)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name Provider Purpose Expiry Type
CONSENT [x2] Google
YouTube
Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. 2 years HTTP Cookie
CookieConsent Cookiebot Stores the user's cookie consent state for the current domain 1 year HTTP Cookie
frontend nexusrange.com Stores a random ID which ensures that a user can be uniquely identified as a guest or logged-in user. Functions such as "Items last viewed" or retention of the logged-in state are connected with this cookie. 1 day HTTP Cookie
frontend_cid nexusrange.com Stores a random ID which ensures that a user can be uniquely identified as a guest or logged-in user on encrypted pages. Functions such as "Items last viewed" or retention of the logged-in state are connected with this cookie. 1 day HTTP Cookie
OptanonConsent cdn.cookielaw.org Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. 1 year HTTP Cookie
rc::a Google This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Persistent HTML Local Storage
rc::c Google This cookie is used to distinguish between humans and bots. Session HTML Local Storage

Statistics (4)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name Provider Purpose Expiry Type
_ga Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie
_gat Google Used by Google Analytics to throttle request rate 1 day HTTP Cookie
_gid Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day HTTP Cookie
external_no_cache nexusrange.com This cookie is set to determine if the cache is enabled or disabled - a cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser. 1 day HTTP Cookie

Marketing (3)

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Name Provider Purpose Expiry Type
VISITOR_INFO1_LIVE YouTube Tries to estimate the users' bandwidth on pages with integrated YouTube videos. 179 days HTTP Cookie
YSC YouTube Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session HTTP Cookie
ytidb::LAST_RESULT_ENTRY_KEY YouTube Stores the user's video player preferences using embedded YouTube video Persistent HTML Local Storage

Marketing & Third Party Cookies & Technologies

 

Name/Network

Use

Third-Party Privacy
Policies

 

User Controls

Google Analytics

Analytics and marketing

Google Privacy Policy

 

Google Analytics Opt-out

Campaign Monitor

Email Marketing

Privacy Policy

 

Contact Campaign Monitor

MailChimp

Email Marketing

Privacy Policy

 

YourOnlineChoices

CDL

Customer information for order delivery

 

 

No, as this is needed for proof and delivery

DPD

Customer information for order delivery

DPD Privacy Policy

 

No, as this is needed for proof and delivery

Royal Mail

Customer information for order delivery

Royal Mail Privacy Policy

 

Information Rights Team

IFS System

Customer information for order delivery

 

 

No, as this is needed for proof and delivery

Sendgrid

Sending transactional emails

Sendgrid Privacy Policy

 

Choices and Opt-Outs

Simple Servers

Webserver for our website

Privacy Policy

 

All customers are opted out


 

 

Data Requests or contacting us


If you would like to contact us, review, remove or adjust your stored data, you can request by sending an email to info@nexusrange.com. We will respond to your request as soon as possible.

 

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time, so you should check it occasionally. If we make changes that are material, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. Please refer to the ‘last modified’ date to see when the Privacy Policy was last updated.