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All Nexus products are covered by a 1 year warranty. If you experience a problem with your Nexus product within the 1st year, you can claim a replacement, provided that you can show a valid proof of purchase.

Unauthorised repairs or abuse to the unit will deem this warranty void. To avoid this, DO NOT try and repair the unit yourself. Contact us on info@nexusrange.com to report your faulty item.

Returns Policy

Nexus will accept products for a refund or exchange within 30 days of purchase.  We do ask that the item is unused and all packaging intact in order for us to process it due to health and safety reasons.

When you post your item please ensure you get proof of postage. Without it, if your product gets lost in the post, we will be unable to refund you.

Returns from abroad (non UK) please email: info@nexusrange.com for further instruction.



Refunds will take 1-3 working days.